I'm a seasoned leader 

I’ve been leading and managing UX teams for over 15 years. Most recently I was a senior UX Research Leader at Meta and prior to this I led the User Research team at Babylon Health. I’m motivated by helping others, supporting growth and helping teams to do their best work. I’m what you might call a servant leader but I have to remind myself to put on my own oxygen mask first from time to time.

I'm a research practitioner

I have experience of leading research projects in Design and Product teams as well as Insight and Market Research teams both client-side and agency-side. As well as a spell of freelancing with well known consultancies and clients, I previously bridged the gap between Market and User Research at Monotype and I'm an ex BBC Audience Researcher. I specialise in discovery research but have experience of research projects of all shapes and sizes (qual and quant). 

I’ve been working in research for a very long time - over 23 years at last count. At this point in my career, it’s important to me that I use my research skills to try to make the world a better place. Of all the topics I have researched, the ones that have stuck with me have been those which touch on the most difficult problems that need solving. I’m most excited by companies with a compelling mission to tackle these complex problem spaces.

I'm a writer, speaker and doer

I can’t just sit and watch from the sidelines. I want to give back to the community.

I write and speak about research in industry publications and at UX conferences and events. You can find many of my reflections on research on this site and I also publish my writing on Medium.

I have been part of UX and Design community since running a successful Design Studio (Mark Boulton Design) and publishing business (Five Simple Steps) with my husband. We commissioned more than 25 books and worked with authors and editors from around the world to create practical, beautifully designed and well written books.

More recently I was an admin, organiser and spokesperson for the Research Ops community. A global community discussing ResearchOps. I am most known for authoring the article ‘The Eight Pillars of User Research’.

I’m currently looking for my next opportunity. Contact me if you think we can work together!