Writing

September 3rd, 2019

Case Study: How I helped Firefly Learning recruit a new User Researcher

Early in 2019, Firefly Learning needed to recruit a new User Researcher to their team. Rather than charge straight into recruitment, they wanted to pause, reflect on their current research practices and reset their expectations for the role. I was hired to help them.

February 13th, 2019

Maturing User Research

Last Summer I was asked to write a strategy for a second stage interview for a Head of Research role. I spent around a fortnight putting something together. I was unsuccessful (in fact, the company changed their hiring plan and didn't appoint anyone). This was at the end of a soul destroying 11...

December 20th, 2018

What I have learnt in 2018

This year has been quite different for me and I wanted to capture my learnings to look back on in time.

September 11th, 2018

Leading research

If you are a User Research Leader or a Lead User Researcher or a Senior User Researcher who is expected to step up and lead, I want to hear from you. What are your challenges, what are your successes? What are you struggling with? What support do you need? What do you need to hear? If you have...

August 28th, 2018

A shiny, new website

My personal blog was woefully inadequate so I have a new URL and a shiny new website which goes into more detail about what I do.

May 9th, 2018

What is Research Ops?

With the growth of iterative user centred design practices and tactical user research at scale, larger user research teams have become more common place. Companies are looking for ways to support their researchers and enable them to work more effectively. Tech giants are leading the way and...

March 20th, 2018

Working with the research funnel

“Our website needs redesigning. Our customers can’t find what they want on it.” I think this is still a fairly typical client brief for a small to medium sized web design agency to receive, even in 2018. I’m also pretty sure you might hear something similar from time to time if you work in an...

March 15th, 2018

Making room for my happy voice

I’ve been spending a lot of time on my own, with my own thoughts of late. I recently left my job and went freelance. Before accepting any new paid work, I decided to take some time off. I was feeling a little burnt out after a pretty intensive few years of work and knew that I needed a break to...

March 14th, 2018

Creating the right research environment

With a small research team and research being done in different silos across the organisation, it was important to try to create the right environment for research. The company culture and individual team environment were somewhat out of our control but we were able to join together a community...
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