September 11th, 2018

Leading research

If you are a User Research Leader or a Lead User Researcher or a Senior User Researcher who is expected to step up and lead, I want to hear from you. What are your challenges, what are your successes? What are you struggling with? What support do you need? What do you need to hear? If you have...

August 28th, 2018

A shiny, new website

My personal blog was woefully inadequate so I have a new URL and a shiny new website which goes into more detail about what I do.

May 9th, 2018

What is Research Ops?

With the growth of iterative user centred design practices and tactical user research at scale, larger user research teams have become more common place. Companies are looking for ways to support their researchers and enable them to work more effectively. Tech giants are leading the way and...

March 20th, 2018

Working with the research funnel

“Our website needs redesigning. Our customers can’t find what they want on it.” I think this is still a fairly typical client brief for a small to medium sized web design agency to receive, even in 2018. I’m also pretty sure you might hear something similar from time to time if you work in an...

March 15th, 2018

Making room for my happy voice

I’ve been spending a lot of time on my own, with my own thoughts of late. I recently left my job and went freelance. Before accepting any new paid work, I decided to take some time off. I was feeling a little burnt out after a pretty intensive few years of work and knew that I needed a break to...

March 14th, 2018

Creating the right research environment

With a small research team and research being done in different silos across the organisation, it was important to try to create the right environment for research. The company culture and individual team environment were somewhat out of our control but we were able to join together a community...

February 14th, 2018

Researchers are the UX glue

Facilitators are enablers and helpers. They are also responsible for creating the right environment for people to contribute. In my mind, a facilitator literally holds everything together which is what made me think of glue. Glue is often invisible but plays a fundamental role in binding things...

February 10th, 2018

Repost of The Research Funnel

Several years ago, I came up with a simple category system that I called The Research Funnel. It's been getting a lot of attention on Medium, so I've reposted it here again.

February 7th, 2018

Research methods for discovery

A few weeks ago, I wrote about whether you should do it yourself when it comes to research or call in an expert. I talked through the research funnel and how it's important to understand how close to the problem/solution you are. I think the ideal place for mixing up your research methods is at...
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