March 8th, 2016

Whose Job is User Research?

We are often grappling with how to support teams who are trying to be nimble and work quickly but ensure our research is conducted with rigour and best practice. Rather than replacing or duplicating research already happening across the business, we’re aiming to enhance and improve it. By acting...

October 7th, 2015

Uber researchers and how they use observation in the field

The exploratory research phase can often be the most daunting. You are furthest away from the problem and don’t even really know what the problem is!

August 25th, 2015

Research is Everyone’s Job

In April I spoke at a web industry conference in the UK: Industry Conference in Newcastle. As well as covering who should do research and how to do good research, I talked through some examples of how to incorporate research into every stage of a project lifecycle. The talk was filmed so you can...

May 6th, 2015

Ideas through Insights

It’s possible to use research and the resulting insights you glean at any stage in a project/product life cycle. This post will focus on one way to use research insights in the exploratory phase of a project/product life cycle.

April 25th, 2015


Imagine that you’re starting a new project and need to know the basics before you get headlong into designing or building. How can you get some quick and easy data on the customer segment that you’re creating a product or service for? One way is to try a survey.

April 23rd, 2015

Industry Conf further reading

Yesterday I did a talk entitled "Research is Everyone's Job" at Industry Conf in Newcastle. I had a bunch of links and resources to recommend for further learning/reading but rather than post them on slides, I thought it would be easier to post them here.

April 23rd, 2015

The research funnel - iteration 2

Last year when I'd been in my job at Monotype a few months, I wrote about something I'd thrown together called the Research Funnel. Since then I've moved teams, been joined by a colleague and am now focusing on research across the whole of Monotype rather than just one business unit. When I first...

April 17th, 2015


Interviewing is a staple research method that every designer, product manager and content creator should master as it can be used throughout a project life cycle. From stakeholder interviews in a discovery phase, to initial user research, right through to task based testing and iteration,...

April 16th, 2015

Team Chemistry

When we were acquired last year, to explain what an acqui-hire was, I joked to people that Monotype had bought a rare and unique formula for the essence of Mark Boulton Design.
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